Privacy policy

Last updated: November 10, 2026

Thank you for shopping with [Store Name]. Please review our complete return, refund, replacement, and cancellation guidelines below.

1. Eligibility & Working Goods Policy

  • Usable / Working Goods: We do not accept returns, exchanges, or refunds for functional, undamaged goods (change-of-mind, preference, or subjective expectation reasons). All sales of working items are final.

  • Returns, replacements, or refunds are strictly limited to items that arrive damaged in transit, functionally defective, or materially incorrect.

  • Minor cosmetic creases or dents on the outer product carton that do not affect the internal product’s functionality do not qualify as transit damage.

2. Mandatory Delivery-Time Unboxing Video

To validate any transit damage, missing components, or out-of-box defects, a clear, continuous unboxing video recorded right at the time of delivery/opening is strictly mandatory.

The unboxing video must fulfill the following:

  1. Intact Courier Parcel: Begin recording before cutting any seals or tape. The courier flyer/box and shipping label (showing tracking barcode and order details) must be clearly visible.

  2. Single Continuous Take: The video must be an uncut, unedited single clip showing the parcel being unsealed, the retail box opened, and the product powered on or tested in real time.

  3. Disqualification: Any video showing pre-cut packaging, cuts, edits, pauses, or post-delivery re-sealing will result in the claim being automatically declined.

  4. Large File Uploads (Google Drive): Because unboxing videos often exceed standard email attachment limits (25 MB), you can upload the video to Google Drive and email us the link. Ensure the link access is set to "Anyone with the link can view". If you experience any technical difficulties uploading or sharing, email our team detailing the problem.

3. 24-Hour Reporting Window & Verification

  • 24-Hour Cutoff: All damage, defect, or missing-part reports must be submitted within 24 hours of delivery. Requests received after 24 hours cannot be entertained.

  • Resolution Protocol (Replacement First): For verified genuine defects, a free replacement unit is our primary resolution.

    • If the exact item/color is out of stock, our team will offer you an alternative color, model, or equivalent option.

    • If you agree to an alternative option, we will dispatch that replacement. If you do not wish to select an alternative, a 100% full UPI refund will be issued.

  • Final Verdict: Our verification team reviews all submitted video and photographic evidence and retains the right to make the final determination on claim eligibility.

4. Order Cancellations & Upfront ₹49 COD Advance Handling

  • Upfront COD Advance (₹49): To confirm Cash on Delivery orders, a nominal non-refundable advance fee of ₹49 is collected at checkout, while the remaining order balance is payable upon delivery.

  • Cancellation Before Confirmation / Unconfirmed Orders: If your order cannot be confirmed during our pre-dispatch verification call/WhatsApp check, or if you cancel within the 2-hour cancellation window before confirmation, the ₹49 advance fee will be refunded in full (100%) via UPI.

  • Cancellation After Shipment / Out for Delivery: If you cancel an order after dispatch, or refuse a confirmed parcel at your doorstep when marked "Out for Delivery", the ₹49 advance payment will be forfeited/deducted to cover reverse transit and courier handling costs.

5. Reverse Pickup Logistics

  • Pickup Arranged by Us: Upon approval of your claim, our team coordinates a reverse pickup from your registered delivery address at no extra cost.

  • Complete Handover: The item must be securely packed with all original retail packaging, inserts, cables, manuals, and accessories intact. Handing over incomplete parcels will immediately void the resolution.

  • If your delivery pin code is non-serviceable for reverse logistics, our support team will provide alternative instructions.

6. Inspection & UPI Refunds

  • Returned items undergo physical testing and verification at our warehouse.

  • Condition-Based Refund Value: The final refund amount depends strictly on the physical condition of the returned item. If the unit shows signs of customer-induced misuse, burns, liquid damage, or missing components, deductions will apply.

  • Payout Method: Approved refunds are credited directly via UPI transfer to the customer's verified UPI ID or phone number within 3–5 business days following physical inspection.

7. How to Report an Issue

To submit a claim within the 24-hour window:

  1. Send an email to q21qq12q@gmail.com.

  2. Mention your Order ID and delivery date/time.

  3. Attach your uncut unboxing video (or paste your open Google Drive link), alongside photos of the shipping label and the specific issue.

  4. Our support team will verify the submission and get back to you within 24–48 hours.

2. Updated Shipping & Delivery Policy

Last updated: November 10, 2026

Thank you for choosing [Store Name]. This policy details our shipping pricing, pre-dispatch verification workflows, Cash on Delivery (COD) charges, and delivery timelines across India.

1. Shipping Rates & Payment Options

  • Free Pan-India Delivery: We provide 100% Free Standard Shipping on all orders across India, with no minimum cart value requirement.

  • Prepaid Orders: 100% free delivery with no extra handling or convenience fees when paying online via UPI, debit/credit cards, or net banking.

  • Cash on Delivery (COD) with ₹49 Advance: To prevent fake orders and secure courier dispatch, COD orders require an upfront advance payment of ₹49 at checkout. The remaining product balance is collected by the delivery agent in cash or via QR at your doorstep.

2. Pan-India Delivery Coverage

We ship to all serviceable pin codes across India, including:

  • All Major Metro Cities & Tier 1/2/3 regions.

  • Jammu & Kashmir (J&K).

  • Andaman & Nicobar Islands, Lakshadweep, and North-Eastern States.

3. Two-Step COD Verification & Address Checks

  • Pre-Dispatch Verification: For all COD orders, our team initiates a verification prompt via WhatsApp, followed by a direct phone confirmation call.

  • Address Correction: During this verification call, we confirm your complete shipping address, landmark, contact number, and pin code. Any mistakes or missing details are corrected prior to creating the courier shipping label.

  • Full Refund on Unconfirmed Orders: If a customer declines confirmation, requests cancellation during the call/within 2 hours, or cannot be reached within 48 hours, the order is cancelled, and the ₹49 advance fee is refunded in full (100%) via UPI.

4. Order Processing & Delivery Estimates

  • Processing & Dispatch: Orders are packed and handed over to courier partners within 24 to 48 business hours following successful confirmation.

  • Transit Times:

    • Metro Cities & Tier 1 Hubs: 3 to 5 business days.

    • Tier 2 / Tier 3 Towns: 4 to 7 business days.

    • J&K, Andaman & Nicobar, and Remote Pin Codes: 7 to 10 business days.

5. Consignment Tracking

  • Automated shipping confirmation containing your Air Waybill (AWB) number and direct courier tracking link is sent to your registered email address upon dispatch.

  • Please allow 12 to 24 hours for tracking scans to reflect live updates on the courier portal.

6. Post-Dispatch Cancellations & Transit Handling Fee

  • Free Cancellation: Orders can be cancelled free of charge strictly within 2 hours of placement or prior to verification/shipping label generation.

  • Cancellations Post-Dispatch / Out for Delivery: If an order is cancelled after dispatch or refused when marked "Out for Delivery", the ₹49 advance fee will not be refunded and will be retained to cover reverse courier charges.

7. Non-Delivery Reports (NDR) & RTO Handling

  • Courier delivery personnel will make up to 3 delivery attempts and place verification calls before initiating a Return to Origin (RTO).

  • Because all addresses and contact details are verified prior to dispatch, unexpected doorstep refusals or intentional customer unreachability will result in the package returning to our fulfillment facility. In such cases, [Store Name] reserves the right to determine whether the reverse freight cost is absorbed internally or deducted from the customer prior to any re-attempt.

8. Package Receipt & Mandatory Delivery-Time Unboxing Video

  • If the outer courier parcel appears severely damaged, crushed, or tampered with at delivery, take photos and decline acceptance.

  • Mandatory Unboxing Video: If accepted, customers must record a continuous, unedited unboxing video right at the time of delivery/opening (from unbroken outer courier seals to product testing). For files larger than standard email attachments, upload the video to Google Drive (with public link access enabled) and email the link to q21qq12q@gmail.com within 24 hours of delivery.

9. Customer Support

All shipping questions, delivery status checks, and address queries are handled exclusively via email:

  • Official Support Email: q21qq12q@gmail.com

  • Response Time: 24–48 business hours

3. Updated Terms of Service (Key Sections 2, 3 & 4)

(These clauses replace Sections 2, 3, and 6 in your master Terms of Service document)

  • Two-Step Cash on Delivery (COD) Verification & Upfront ₹49: All Cash on Delivery orders require an upfront advance fee of ₹49 at checkout. Following order placement, our team conducts a two-step verification via WhatsApp and a telephone call. If the order is cancelled during verification or within 2 hours of placement, the ₹49 advance fee will be refunded in full (100%) via UPI.

  • Cancellation After Dispatch: If a confirmed order is cancelled after being handed over to logistics or is refused at delivery, the ₹49 advance fee is forfeited to offset reverse logistics and handling expenses.

  • Unboxing Video & File Sharing: A single continuous, uncut unboxing video recorded at the exact moment of delivery is an explicit condition for submitting any claim of transit damage, functional defect, or missing item. Where file sizes exceed email limits, customers may share an open Google Drive link or email support detailing the upload issue within 24 hours of delivery.

  • Out-of-Stock Resolution Protocol: For verified transit damage or operational defects, our primary remedy is a free replacement unit. If an identical model/color is out of stock, the customer will be offered an alternative color or variant. If the customer declines the alternative, a full 100% UPI refund will be issued.