Terms of service

Terms of Service

Last updated: November 10, 2026

Overview

Welcome to [Store Name]! The terms "we", "us", and "our" refer to [Store Name]. We operate this website, including all related information, features, products, and services, to offer you, the customer, an online shopping experience (the "Services"). Our store is powered by Shopify, which provides the underlying e-commerce platform.

By visiting our website or purchasing from us, you engage in our "Services" and agree to be bound by the following terms and conditions ("Terms of Service"), alongside our Return, Refund & Cancellation Policy and Privacy Policy.

1. Account Information & Buyer Accuracy

By placing an order, you confirm that you are at least the age of majority in your jurisdiction. You agree to provide current, complete, and accurate purchase, billing, address, and mobile phone details. Submitting fake, incomplete, or unserviceable contact information may result in the immediate cancellation of your order.

2. Two-Step Cash on Delivery (COD) Verification

To prevent fraudulent checkouts and transit failures, all Cash on Delivery orders are subject to mandatory manual verification before fulfillment:

  • WhatsApp Notification & Phone Call: Upon receiving a COD order, our team will initiate a verification prompt via WhatsApp, followed by a direct phone confirmation call.

  • Order Acceptance: A COD order is considered confirmed only after verbal or written verification has been successfully obtained from the customer.

  • Unconfirmed Orders: If a customer remains unreachable, does not respond to calls/messages, or declines verification within 24–48 hours, [Store Name] reserves the right to cancel the order without prior liability.

3. Order Cancellations & Mid-Transit Fee (₹49 Deduction)

  • Free Cancellation Window: You may cancel an order free of cost strictly within 2 hours of placement or prior to the generation of the logistics shipping AWB tracking label.

  • Cancellations After Dispatch / Out for Delivery: If an order is cancelled after it has been handed over to the courier partner or marked "Out for Delivery", a flat cancellation fee of ₹49 will be deducted to cover return courier charges:

    • Prepaid Orders: The ₹49 fee will be deducted directly from your order subtotal, and the balance will be refunded via UPI.

    • Cash on Delivery (COD) Orders: If a confirmed COD shipment is cancelled mid-transit or refused at the doorstep, the ₹49 charge will be recorded against the buyer’s profile, and COD payment options will be disabled for future orders until the fee is resolved.

4. Non-Delivery (NDR) & Return to Origin (RTO)

  • Although all orders undergo strict pre-dispatch verification, courier deliveries may encounter delivery exceptions (customer unavailable, incorrect address, door locked, or repeated delivery failure).

  • In the event of an undelivered parcel returning to our fulfillment center (RTO):

    • The incident will be assessed as a Non-Delivery Report (NDR).

    • Depending on the circumstances surrounding the delivery failure, [Store Name] reserves the sole discretion to determine whether the reverse logistics expense is absorbed internally or deducted/recovered from the customer prior to any re-attempt or refund.

5. Mandatory Delivery-Time Unboxing Video Rule

By purchasing from [Store Name], you explicitly agree that a continuous, unedited unboxing video recorded at the exact moment of delivery/opening is strictly mandatory to validate any claim of transit damage, out-of-box defect, missing items, or incorrect product delivery:

  • The recording must capture the intact courier bag/box, the complete shipping label with the tracking barcode, and the continuous unsealing and real-time physical inspection of the item.

  • Claims submitted without an uninterrupted unboxing video or reported after the 24-hour delivery window will be rejected.

6. Usable Goods & Resolution Protocol

  • Functional Goods Are Final Sale: We do not accept returns, exchanges, or refunds for functional, undamaged goods due to change of mind, personal preference, or subjective expectations.

  • Replacement First: For verified transit damage or operational defects confirmed by unboxing footage, our primary resolution is a free replacement unit.

  • UPI Refund Second: UPI refunds are issued only if an identical replacement is unavailable or approved by our inspection team. The final amount remains subject to physical warehouse inspection.

  • Technical Queries: If you experience any technical questions or operational queries regarding electronic items, please contact our support email directly for assistance.

7. Exclusivity of Support Channel & Communications

  • Customer support, dispute submissions, and order modifications are handled exclusively via our official support email: q21qq12q@gmail.com.

  • We do not provide inbound telephone, SMS, or WhatsApp-based customer service desks. Any communication or claim must be routed through q21qq12q@gmail.com to be considered valid and recorded.

  • Inquiries are addressed within 24–48 business hours.

8. Pricing, Errors & Platform Relationship

  • Prices and promotions are subject to change without notice. We reserve the right to correct any typographical inaccuracies or pricing errors and adjust or cancel affected orders accordingly.

  • Shopify provides the underlying e-commerce software infrastructure and has no liability or responsibility for commercial transactions, warranties, fulfillment, or customer disputes between you and [Store Name].

9. Governing Law & Dispute Jurisdiction

These Terms of Service and any transactional disputes arising out of purchases made on this website shall be governed by and construed in accordance with the laws of India, and the courts located in Patna, Bihar shall have exclusive jurisdiction over all legal proceedings.