Refund policy

Last updated: November 10, 2026

Thank you for shopping with us. Please review our complete return, refund, and cancellation guidelines below.

1. Eligibility & Working Goods Policy

  • Usable / Working Goods: We do not accept returns, exchanges, or refunds for functional, undamaged goods (change-of-mind, preference, or subjective expectation reasons). All sales of working items are final.

  • Returns or replacements are strictly limited to items that arrive damaged in transit, functionally defective, or materially incorrect.

  • Minor cosmetic creases or dents on the outer product carton that do not affect the internal product’s functionality do not qualify as transit damage.

2. Mandatory Delivery-Time Unboxing Video

To validate any transit damage, missing components, or out-of-box defects, a clear, continuous unboxing video recorded at the time of delivery is strictly mandatory.

The unboxing video must fulfill the following:

  1. Intact Courier Parcel: Begin recording before cutting any seals or tape. The courier bag, outer box, and shipping label (showing tracking barcode and order details) must be clearly visible.

  2. Single Continuous Take: The video must be an uncut, unedited single clip showing the parcel being unsealed, the retail box opened, and the product powered on or tested in real time.

  3. Disqualification: Any video showing pre-cut packaging, cuts, edits, pauses, or post-delivery re-sealing will result in the claim being automatically declined.

3. 24-Hour Reporting Window & Verification

  • 24-Hour Cutoff: All damage, defect, or missing-part reports must be submitted within 24 hours of delivery. Requests received after 24 hours cannot be entertained.

  • Resolution Priority: For verified genuine defects, a free replacement is our primary resolution. A UPI refund is only processed if an identical replacement cannot be dispatched.

  • Final Verdict: Our verification team reviews all submitted video and photographic evidence and retains the right to make the final determination on claim eligibility.

4. Order Cancellations & Transit Handling Fee

  • Initial Free Cancellation: Orders can be cancelled free of charge strictly within 2 hours of placement or before courier fulfillment starts.

  • Cancellation After Shipment / Out for Delivery: If you cancel an order after it has been shipped, handed over to our logistics partner, or marked "Out for Delivery", a flat cancellation fee of ₹49 will be deducted to cover reverse transit and courier handling costs.

    • Prepaid Orders: The ₹49 fee will be deducted directly from your invoice total, and the balance amount will be refunded via UPI.

    • Cash on Delivery (COD) Orders: If a COD parcel is cancelled mid-transit or rejected at the doorstep, the ₹49 charge will be flagged on the customer profile, and COD privileges will be disabled for future purchases until the fee is settled.

5. Reverse Pickup Logistics

  • Pickup Arranged by Us: Upon approval of your claim, our team coordinates a reverse pickup from your registered delivery address at no extra cost.

  • Complete Handover: The item must be securely packed with all original retail packaging, inserts, cables, manuals, and accessories intact. Handing over incomplete parcels will immediately void the resolution.

  • If your delivery pin code is non-serviceable for reverse logistics, our support team will provide alternative instructions.

6. Inspection & UPI Refunds

  • Returned items undergo physical testing and verification at our warehouse.

  • Condition-Based Refund Value: The final refund amount depends strictly on the physical condition of the returned item. If the unit shows signs of customer-induced misuse, burns, liquid damage, or missing components, appropriate deductions will apply.

  • Payout Method: Approved refunds are credited directly via UPI transfer to the customer's verified UPI ID or phone number within 3–5 business days following physical inspection.

7. How to Report an Issue

To submit a claim within the 24-hour window:

  1. Send an email to q21qq12q@gmail.com.

  2. Mention your Order ID and delivery date/time.

  3. Attach your uncut unboxing video alongside clear photos of the shipping label and the specific issue.

  4. Our support team will verify the submission and get back to you within 24–48 hours.