Shipping policy

Last updated: November 10, 2026

Thank you for choosing [Store Name]. This policy details our shipping pricing, pre-dispatch verification workflows, Cash on Delivery (COD) charges, and delivery timelines across India.

1. Shipping Rates & Payment Methods

  • Free Pan-India Delivery: We provide 100% Free Standard Shipping on all orders across India, with no minimum cart value requirement.

  • Prepaid Orders: No additional handling fees apply to orders paid online via UPI, debit/credit cards, or net banking.

  • Cash on Delivery (COD) Fee: A flat handling and cash-collection charge of ₹49 is applied at checkout to all Cash on Delivery orders. This charge covers the specialized cash-handling logistics provided by our courier partners.

2. Pan-India Delivery Coverage

We ship to all serviceable pin codes across India, including:

  • All Major Metro Cities & Tier 1/2/3 regions.

  • Jammu & Kashmir (J&K).

  • Andaman & Nicobar Islands, Lakshadweep, and North-Eastern States.

Note: Deliveries to remote, island, or restricted areas may take slightly longer depending on regional courier feeder schedules and local connectivity.

3. Order Verification & Address Accuracy Check

To eliminate delivery errors and avoid transit delays, our team proactively verifies buyer details prior to packing:

  • Pre-Dispatch Verification: For Cash on Delivery orders, we reach out directly via WhatsApp and a follow-up phone confirmation call.

  • Address Correction Window: During this verification exchange, our team confirms the exact shipping address, landmark, contact number, and pin code. If any errors or discrepancies are spotted, we update them immediately on your order file before creating the courier shipping label.

  • Unconfirmed Orders: If a customer cannot be reached via call or WhatsApp within 48 hours of order placement, the order is cancelled to prevent shipping issues.

4. Order Processing & Delivery Estimates

  • Processing & Dispatch: Orders are packed and handed over to our logistics partners within 24 to 48 business hours following successful confirmation.

  • Transit Times:

    • Metro Cities & Tier 1 Hubs: 3 to 5 business days.

    • Tier 2 / Tier 3 Towns: 4 to 7 business days.

    • J&K, Andaman & Nicobar, and Remote Pin Codes: 7 to 10 business days.

5. Consignment Tracking

  • As soon as your package is dispatched, an automated shipping confirmation containing your Air Waybill (AWB) number and courier tracking link is sent to your registered email address.

  • Please allow 12 to 24 hours from pickup for tracking scans to populate on the courier's online portal.

6. Cancellations & Mid-Transit Fee (₹49 Deduction)

  • Free Cancellation: Orders can be cancelled without penalty strictly within 2 hours of placement or prior to the generation of the shipping tracking label.

  • Post-Dispatch / Out for Delivery Cancellations: If an order is cancelled after dispatch or refused when marked "Out for Delivery", a flat ₹49 reverse courier handling fee will be deducted:

    • Prepaid Orders: The ₹49 fee is deducted from the order total, and the balance is issued via UPI transfer.

    • Cash on Delivery Orders: If a confirmed COD parcel is rejected at the doorstep or cancelled mid-transit, the ₹49 handling charge is flagged on the customer’s profile, and COD payment options will be disabled for future purchases.

7. Non-Delivery Reports (NDR) & RTO Handling

  • Courier delivery personnel will make up to 3 delivery attempts and place verification phone calls before categorizing an undelivered parcel as a Return to Origin (RTO).

  • Because all addresses and contact details are verified prior to dispatch, unexpected doorstep refusals or intentional customer unreachability will result in the package returning to our fulfillment facility. In such cases, [Store Name] reserves the right to determine whether the reverse freight cost is absorbed internally or deducted from the customer prior to any re-attempt.

8. Package Receipt & Mandatory Delivery-Time Unboxing Video

  • If the outer courier parcel appears severely damaged, crushed, or tampered with at delivery, you may take photos and decline acceptance.

  • Mandatory Unboxing Video: If accepted, customers must record a continuous, unedited unboxing video right at the time of delivery/opening (from unbroken outer courier seals to product testing) to report any transit damage or missing parts. As outlined in our Return and Refund Policy, transit damage claims cannot be accepted without continuous unboxing video proof submitted within 24 hours of delivery.

9. Customer Support

All shipping questions, delivery status checks, and address queries are handled exclusively via email:

  • Official Support Email: q21qq12q@gmail.com

  • Response Time: 24–48 business hours